:root {
  --ticket-navy: #0b2f75;
  --ticket-navy-deep: #071c4a;
  --ticket-blue: #0b6ff4;
  --ticket-blue-strong: #075ecf;
  --ticket-blue-soft: #eef6ff;
  --ticket-canvas: #f6f9fd;
  --ticket-surface: #ffffff;
  --ticket-surface-muted: #f8fbff;
  --ticket-ink: #162033;
  --ticket-muted: #5c687a;
  --ticket-line: #dce5f1;
  --ticket-line-strong: #cbd8e9;
  --ticket-orange: #d85e08;
  --ticket-orange-soft: #fff8f1;
  --ticket-green: #0c8b55;
  --ticket-green-soft: #edf9f3;
  --ticket-focus: #0b6ff4;
  --ticket-shadow: 0 12px 30px rgba(23, 48, 83, .08);
  --ticket-shadow-hover: 0 16px 34px rgba(23, 48, 83, .13);
  --ticket-radius-sm: 12px;
  --ticket-radius: 16px;
  --ticket-radius-lg: 22px;
}

* {
  box-sizing: border-box;
}

html,
body {
  min-height: 100%;
  overflow-x: clip;
}

html {
  background: var(--ticket-canvas);
}

body.ticket-page {
  min-height: 100vh;
  min-height: 100dvh;
  margin: 0;
  background:
    radial-gradient(circle at 92% 7%, rgba(77, 192, 242, .16), transparent 32rem),
    radial-gradient(circle at 22% 96%, rgba(82, 116, 238, .10), transparent 34rem),
    linear-gradient(145deg, #f5f9ff 0%, #edf5ff 48%, #f7fbff 100%);
  color: var(--ticket-ink);
  font-family: -apple-system, BlinkMacSystemFont, "SF Pro Text", "SF Pro Display", "PingFang SC", "Helvetica Neue", "Microsoft YaHei", sans-serif;
  font-size: 14px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}

button,
a {
  touch-action: manipulation;
}

button {
  font: inherit;
}

a {
  color: inherit;
}

button:focus-visible,
a:focus-visible,
[tabindex]:focus-visible {
  outline: 3px solid var(--ticket-focus);
  outline-offset: 3px;
}

.sr-only {
  position: absolute !important;
  width: 1px !important;
  height: 1px !important;
  padding: 0 !important;
  margin: -1px !important;
  overflow: hidden !important;
  clip: rect(0, 0, 0, 0) !important;
  white-space: nowrap !important;
  border: 0 !important;
}

.ticket-date-filter {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 10px 12px;
  padding: 14px 18px;
  background: var(--ticket-surface);
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius);
  min-width: 0;
}
.ticket-date-filter label { display: inline-flex; align-items: center; gap: 7px; font-weight: 600; }
.ticket-date-filter input {
  box-sizing: border-box;
  min-width: 0;
  max-width: 100%;
  width: 170px;
  min-height: 42px;
  padding: 8px 10px;
  border: 1px solid var(--ticket-line-strong);
  border-radius: 10px;
  background: var(--ticket-surface);
  color: var(--ticket-ink);
  font: inherit;
  color-scheme: light;
}
.ticket-date-filter input:focus-visible { outline: 2px solid var(--ticket-muted); outline-offset: 2px; }
.ticket-date-filter #ticketDateSummary { flex: 1 1 230px; min-width: 0; color: var(--ticket-muted); font-size: 12px; overflow-wrap: anywhere; }
.ticket-date-filter button:disabled { opacity: .55; cursor: default; }
@media (max-width: 480px) {
  .ticket-date-filter { padding: 12px; gap: 10px; }
  .ticket-date-filter label { flex-basis: 100%; }
  .ticket-date-filter input { flex: 1 1 120px; width: 0; font-size: 16px; }
  .ticket-date-filter #ticketDateSummary { flex-basis: 100%; }
}

.skip-link {
  position: fixed;
  z-index: 60;
  top: max(10px, env(safe-area-inset-top));
  left: max(10px, env(safe-area-inset-left));
  padding: 10px 14px;
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface);
  color: var(--ticket-navy);
  font-weight: 750;
  text-decoration: none;
  transform: translateY(-180%);
  transition: transform 180ms ease-out;
}

.skip-link:focus {
  transform: translateY(0);
}

.ticket-app {
  min-height: 100vh;
  min-height: 100dvh;
  display: grid;
  grid-template-columns: clamp(184px, 14vw, 232px) minmax(0, 1fr);
  transition: grid-template-columns 220ms ease;
}

.ticket-app.sidebar-collapsed {
  grid-template-columns: 72px minmax(0, 1fr);
}

.ticket-sidebar {
  position: sticky;
  z-index: 20;
  top: 0;
  height: 100vh;
  height: 100dvh;
  min-height: 0;
  display: flex;
  flex-direction: column;
  padding: 22px 10px max(18px, env(safe-area-inset-bottom));
  color: #e9f2ff;
  background:
    radial-gradient(circle at 15% 9%, rgba(80, 190, 255, .24), transparent 17rem),
    linear-gradient(158deg, #0b2f75 0%, #0a347f 43%, #071c4a 100%);
  border-right: 1px solid rgba(255, 255, 255, .08);
  box-shadow: 18px 0 48px rgba(7, 28, 74, .13);
}

.ticket-app.sidebar-collapsed .ticket-sidebar {
  padding-inline: 8px;
}

.ticket-app.sidebar-collapsed .ticket-brand {
  justify-content: center;
  padding-inline: 0;
}

.ticket-app.sidebar-collapsed .ticket-brand-copy,
.ticket-app.sidebar-collapsed .ticket-nav-item span:not(.ticket-nav-badge) {
  display: none;
}

.ticket-app.sidebar-collapsed .ticket-nav-item {
  justify-content: center;
  padding-inline: 0;
}

.ticket-app.sidebar-collapsed .ticket-nav-badge {
  left: 39px;
}

.ticket-app.sidebar-collapsed.sidebar-hover-expanded {
  grid-template-columns: clamp(184px, 14vw, 232px) minmax(0, 1fr);
}

.ticket-app.sidebar-collapsed.sidebar-hover-expanded .ticket-sidebar {
  padding-inline: 10px;
}

.ticket-app.sidebar-collapsed.sidebar-hover-expanded .ticket-brand {
  justify-content: flex-start;
  padding-inline: 10px;
}

.ticket-app.sidebar-collapsed.sidebar-hover-expanded .ticket-brand-copy {
  display: grid;
}

.ticket-app.sidebar-collapsed.sidebar-hover-expanded .ticket-nav-item span:not(.ticket-nav-badge) {
  display: inline;
}

.ticket-app.sidebar-collapsed.sidebar-hover-expanded .ticket-nav-item {
  justify-content: flex-start;
  padding-inline: 17px;
}

.ticket-brand {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 0 12px 24px;
  color: #fff;
  white-space: nowrap;
}

.ticket-brand-copy {
  min-width: 0;
  display: grid;
  gap: 1px;
  line-height: 1.15;
}

.ticket-brand-copy small {
  color: rgba(226, 239, 255, .72);
  font-size: 10px;
  font-weight: 650;
  letter-spacing: .12em;
}

.ticket-brand-copy strong {
  overflow: hidden;
  color: #fff;
  font-size: 17px;
  font-weight: 820;
  letter-spacing: .01em;
  text-overflow: ellipsis;
}

[data-role-navigation="management"][hidden] {
  display: none !important;
}

.ticket-brand img,
.ticket-mobile-brand img {
  display: block;
  flex: 0 0 auto;
  border-radius: 9px;
}

.ticket-sidebar-nav {
  display: grid;
  gap: 14px;
}

.ticket-nav-item {
  position: relative;
  min-height: 52px;
  display: flex;
  align-items: center;
  gap: 13px;
  width: 100%;
  padding: 0 17px;
  border: 1px solid transparent;
  border-radius: var(--ticket-radius-sm);
  background: transparent;
  color: #a9bfd9;
  cursor: pointer;
  font-weight: 700;
  text-align: left;
  text-decoration: none;
  transition: background-color 180ms ease-out, border-color 180ms ease-out, color 180ms ease-out, box-shadow 180ms ease-out;
}

.ticket-nav-item i {
  flex: 0 0 auto;
  font-size: 22px;
}

.ticket-nav-item:hover,
.ticket-nav-item:focus-visible {
  border-color: rgba(255, 255, 255, .14);
  background: rgba(255, 255, 255, .08);
  color: #fff;
}

.ticket-nav-item:active {
  background: rgba(255, 255, 255, .14);
}

.ticket-nav-item.is-active {
  border-color: rgba(255, 255, 255, .2);
  background: var(--ticket-blue);
  color: #fff;
  box-shadow: 0 8px 20px rgba(0, 55, 136, .26);
}

.ticket-nav-badge {
  position: absolute;
  top: 6px;
  left: 29px;
  min-width: 18px;
  height: 18px;
  display: grid;
  place-items: center;
  padding: 0 5px;
  border: 2px solid var(--ticket-navy);
  border-radius: 999px;
  background: #d73b36;
  color: #fff;
  font-size: 10px;
  line-height: 1;
}

.ticket-shell {
  min-width: 0;
  display: grid;
  grid-template-rows: 72px minmax(0, 1fr);
}

.ticket-topbar {
  position: sticky;
  z-index: 15;
  top: 0;
  min-width: 0;
  height: 72px;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 28px;
  padding: 0 clamp(18px, 2.2vw, 34px);
  border-bottom: 1px solid var(--ticket-line);
  background: rgba(255, 255, 255, .88);
  -webkit-backdrop-filter: blur(18px) saturate(130%);
  backdrop-filter: blur(18px) saturate(130%);
}

.ticket-mobile-brand {
  display: none;
}

.ticket-freshness {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0;
  color: var(--ticket-muted);
  font-size: 13px;
}

.ticket-freshness i {
  color: var(--ticket-blue);
  font-size: 18px;
}

.ticket-profile {
  min-height: 44px;
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 4px 6px;
  border-radius: var(--ticket-radius-sm);
  color: #344055;
  text-decoration: none;
  transition: background-color 180ms ease-out, color 180ms ease-out;
}

.ticket-profile:hover,
.ticket-profile:focus-visible {
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue-strong);
}

.ticket-avatar {
  width: 36px;
  height: 36px;
  display: grid;
  place-items: center;
  overflow: hidden;
  border: 1px solid #cfe0f7;
  border-radius: 50%;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue);
  font-size: 21px;
}

.ticket-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.ticket-main-canvas {
  width: 100%;
  min-width: 0;
  padding: clamp(18px, 1.7vw, 26px) clamp(16px, 1.7vw, 28px) 30px;
  overflow-wrap: anywhere;
}

.ticket-page-intro {
  min-width: 0;
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 22px;
  margin-bottom: 12px;
}

.ticket-eyebrow,
.ticket-section-kicker {
  margin: 0 0 4px;
  color: var(--ticket-blue-strong);
  font-size: 10px;
  font-weight: 800;
  letter-spacing: .12em;
}

.ticket-page-intro h1 {
  margin: 0;
  color: var(--ticket-ink);
  font-size: clamp(25px, 2.1vw, 32px);
  font-weight: 820;
  letter-spacing: -.03em;
  line-height: 1.18;
}

.ticket-helper {
  margin: 5px 0 0;
  color: var(--ticket-muted);
  font-size: 13px;
}

.ticket-sync-state {
  min-height: 34px;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 6px 10px;
  border: 1px solid #cfe0f7;
  border-radius: 999px;
  background: var(--ticket-blue-soft);
  color: #315579;
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}

.ticket-sync-state[data-kind="offline"] {
  border-color: #e8c7a9;
  background: var(--ticket-orange-soft);
  color: #8e430d;
}

.ticket-sync-state[data-kind="ready"] {
  border-color: #b9dfcd;
  background: var(--ticket-green-soft);
  color: #08683f;
}

.ticket-priority-card {
  position: relative;
  min-width: 0;
  min-height: 220px;
  display: grid;
  grid-template-rows: auto 1fr auto;
  overflow: hidden;
  padding: 19px 20px 17px 24px;
  border: 1px solid #f1d5bd;
  border-left: 5px solid var(--ticket-orange);
  border-radius: var(--ticket-radius-lg);
  background: var(--ticket-surface);
  box-shadow: 0 9px 24px rgba(109, 72, 31, .06);
  animation: ticket-priority-enter 260ms ease-out both;
}

.ticket-priority-card.is-static {
  animation: none;
}

.ticket-priority-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding-bottom: 16px;
  color: var(--ticket-orange);
  font-weight: 800;
}

.ticket-priority-label {
  display: flex;
  align-items: center;
  gap: 9px;
}

.ticket-priority-label i {
  font-size: 23px;
}

.ticket-priority-body {
  min-width: 0;
  display: grid;
  grid-template-columns: minmax(210px, 1.1fr) repeat(3, minmax(150px, .9fr)) auto;
  align-items: center;
  gap: 0;
}

.ticket-priority-person {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 14px;
  padding-right: 18px;
}

.ticket-priority-avatar {
  width: 62px;
  height: 62px;
  flex: 0 0 auto;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue);
  font-size: 32px;
  overflow: hidden;
}
.ticket-priority-avatar img { width: 100%; height: 100%; object-fit: cover; }

.ticket-priority-person h3 {
  margin: 0;
  font-size: 21px;
  line-height: 1.2;
}

.ticket-priority-type {
  margin: 6px 0 0;
  color: var(--ticket-orange);
  font-weight: 750;
}

.ticket-priority-meta {
  min-width: 0;
  min-height: 86px;
  display: flex;
  flex-direction: column;
  justify-content: center;
  padding: 0 18px;
  border-left: 1px solid var(--ticket-line);
}

.ticket-meta-label {
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-meta-value {
  margin-top: 7px;
  color: #263349;
  font-weight: 760;
  font-variant-numeric: tabular-nums;
}

.ticket-meta-value i {
  margin-right: 5px;
  color: var(--ticket-blue);
}

.ticket-countdown {
  color: var(--ticket-orange);
  font-size: 22px;
  font-weight: 760;
  letter-spacing: .01em;
}

.ticket-primary-action {
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  margin-left: 18px;
  padding: 0 17px;
  border: 1px solid var(--ticket-blue);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-blue);
  color: #fff;
  cursor: pointer;
  font-weight: 780;
  text-decoration: none;
  white-space: nowrap;
  box-shadow: 0 8px 18px rgba(11, 111, 244, .2);
  transition: background-color 180ms ease-out, border-color 180ms ease-out, box-shadow 180ms ease-out;
}

.ticket-primary-action:hover,
.ticket-primary-action:focus-visible {
  border-color: var(--ticket-blue-strong);
  background: var(--ticket-blue-strong);
  box-shadow: 0 10px 24px rgba(11, 111, 244, .28);
}

.ticket-primary-action:active {
  box-shadow: 0 4px 10px rgba(11, 111, 244, .2);
}

.ticket-priority-progress {
  min-width: 0;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
  padding-top: 16px;
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-progress-track {
  height: 8px;
  overflow: hidden;
  border-radius: 999px;
  background: #dbe7f8;
}

.ticket-progress-fill {
  width: var(--ticket-progress, 0%);
  height: 100%;
  border-radius: inherit;
  background: var(--ticket-blue-strong);
  box-shadow: 0 0 0 1px rgba(7, 94, 207, .08);
}

.ticket-section-heading,
.ticket-panel-heading {
  min-width: 0;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
}

.ticket-section-heading {
  margin: 20px 0 10px;
}

.ticket-section-heading h2,
.ticket-panel-heading h2 {
  margin: 0;
  color: var(--ticket-ink);
  font-size: 16px;
  line-height: 1.3;
}

.ticket-filters {
  min-width: 0;
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.ticket-filter {
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 12px;
  border: 1px solid var(--ticket-line-strong);
  border-radius: 999px;
  background: var(--ticket-surface);
  color: #40516a;
  cursor: pointer;
  font-size: 12px;
  font-weight: 720;
  transition: background-color 180ms ease-out, border-color 180ms ease-out, color 180ms ease-out;
}

.ticket-status-section {
  margin-top: 12px;
}

.ticket-filter:hover,
.ticket-filter:focus-visible {
  border-color: #8fbaf2;
  color: var(--ticket-blue-strong);
}

.ticket-filter[aria-pressed="true"] {
  border-color: transparent;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue-strong);
}

.ticket-status-grid {
  min-width: 0;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  overflow: visible;
  border: 0;
  border-radius: var(--ticket-radius);
  background: transparent;
}

.ticket-status-card {
  min-width: 0;
  min-height: 82px;
  display: grid;
  grid-template-columns: 44px minmax(0, 1fr) 22px;
  align-items: center;
  gap: 12px;
  padding: 11px 16px;
  border: 1px solid var(--ticket-line);
  border-radius: 12px;
  background: var(--ticket-surface);
  color: var(--ticket-ink);
  cursor: pointer;
  text-align: left;
  transition: background-color 180ms ease-out, box-shadow 180ms ease-out;
}

.ticket-status-card:last-child {
  border-right: 1px solid var(--ticket-line);
}

.ticket-status-card:hover,
.ticket-status-card:focus-visible {
  background: var(--ticket-surface-muted);
  box-shadow: inset 0 0 0 1px #b8d4f7;
}

.ticket-status-icon {
  width: 44px;
  height: 44px;
  display: grid;
  place-items: center;
  border: 1px solid #cfe0f7;
  border-radius: 50%;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue);
  font-size: 23px;
}

.ticket-status-card:nth-child(2) .ticket-status-icon {
  border-color: #efd1b8;
  background: var(--ticket-orange-soft);
  color: var(--ticket-orange);
}

.ticket-status-card:nth-child(3) .ticket-status-icon {
  border-color: #b9dfcd;
  background: var(--ticket-green-soft);
  color: var(--ticket-green);
}

.ticket-status-copy {
  min-width: 0;
}

.ticket-status-label {
  display: block;
  color: #435069;
  font-size: 12px;
  white-space: normal;
  overflow-wrap: anywhere;
}

.ticket-status-count {
  display: block;
  margin-top: 1px;
  color: var(--ticket-ink);
  font-size: 23px;
  font-weight: 800;
  font-variant-numeric: tabular-nums;
  line-height: 1.15;
}

.ticket-status-card > .ph-caret-right {
  color: #7f8da0;
  font-size: 18px;
}

.ticket-status-note { margin: 0 0 8px; color: var(--ticket-muted); font-size: 12px; line-height: 1.6; }
.ticket-status-card[aria-pressed="true"] { background: var(--ticket-blue-soft); box-shadow: inset 0 0 0 2px var(--ticket-blue); }
.ticket-status-card[aria-pressed="true"] .ticket-status-label { color: var(--ticket-blue-strong); font-weight: 750; }
.ticket-pagination { display: flex; justify-content: flex-end; flex-wrap: wrap; gap: 8px; padding: 12px; }

.ticket-operational-grid {
  min-width: 0;
  display: grid;
  grid-template-columns: minmax(300px, .82fr) minmax(0, 1.45fr);
  gap: 14px;
  margin-top: 14px;
}

.ticket-panel {
  min-width: 0;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius);
  background: var(--ticket-surface);
  box-shadow: 0 5px 18px rgba(23, 48, 83, .04);
}

.ticket-panel-heading {
  min-height: 50px;
  padding: 3px 14px;
  border-bottom: 1px solid var(--ticket-line);
}

.ticket-panel-heading > i {
  color: var(--ticket-blue);
  font-size: 22px;
}

.ticket-chart {
  width: 100%;
  height: 220px;
}

.ticket-chart-fallback {
  padding: 0 18px 14px;
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-queue-count {
  padding: 4px 9px;
  border: 1px solid var(--ticket-line);
  border-radius: 999px;
  color: var(--ticket-muted);
  font-size: 12px;
  font-weight: 700;
}

.ticket-queue-heading-actions {
  min-width: 0;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
}

.ticket-scope-menu {
  position: relative;
}

.ticket-scope-menu > summary {
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 0 10px;
  border: 1px solid var(--ticket-line-strong);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface);
  color: #40516a;
  cursor: pointer;
  font-size: 12px;
  font-weight: 720;
  list-style: none;
}

.ticket-scope-menu > summary::-webkit-details-marker {
  display: none;
}

.ticket-scope-menu > summary:hover,
.ticket-scope-menu > summary:focus-visible,
.ticket-scope-menu[open] > summary {
  border-color: #8fbaf2;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue-strong);
}

.ticket-scope-menu > summary:focus-visible {
  outline: 3px solid var(--ticket-focus);
  outline-offset: 3px;
}

.ticket-scope-menu .ticket-filters {
  position: absolute;
  z-index: 12;
  top: calc(100% + 6px);
  right: 0;
  width: max-content;
  min-width: 188px;
  padding: 8px;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface);
  box-shadow: var(--ticket-shadow);
}

.ticket-state-region:empty {
  display: none;
}

.ticket-loading-state,
.ticket-empty-state,
.ticket-error-state {
  min-height: 190px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 22px;
  color: var(--ticket-muted);
  text-align: center;
}

.ticket-loading-state i,
.ticket-empty-state i,
.ticket-error-state i {
  color: var(--ticket-blue);
  font-size: 30px;
}

.ticket-loading-state i {
  animation: ticket-spinner 800ms linear infinite;
}

.ticket-queue {
  min-width: 0;
  overflow: hidden;
}

.ticket-queue-table {
  width: 100%;
  border-collapse: collapse;
  table-layout: fixed;
}

.ticket-queue-table th,
.ticket-queue-table td {
  padding: 6px 8px;
  border-bottom: 1px solid var(--ticket-line);
  color: #3f4c62;
  font-size: 12px;
  text-align: left;
  vertical-align: middle;
  overflow-wrap: anywhere;
}

.ticket-queue-table th {
  color: var(--ticket-muted);
  font-weight: 680;
  background: var(--ticket-surface-muted);
}

.ticket-queue-table th:nth-child(1) { width: 14%; }
.ticket-queue-table th:nth-child(2) { width: 15%; }
.ticket-queue-table th:nth-child(3) { width: 17%; }
.ticket-queue-table th:nth-child(4) { width: 14%; }
.ticket-queue-table th:nth-child(5) { width: 16%; }
.ticket-queue-table th:nth-child(6) { width: 13%; }
.ticket-queue-table th:nth-child(7) { width: 11%; }

.ticket-row {
  cursor: pointer;
  transition: background-color 180ms ease-out, box-shadow 180ms ease-out;
}

.ticket-row:hover,
.ticket-row:focus-visible {
  background: var(--ticket-blue-soft);
  box-shadow: inset 3px 0 0 var(--ticket-blue);
}

.ticket-row:active {
  background: #e3f0ff;
}

.ticket-person-cell {
  color: var(--ticket-ink);
  font-weight: 760;
}

.ticket-type-label,
.ticket-state-label,
.ticket-deadline-label {
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.ticket-type-label {
  color: var(--ticket-blue-strong);
  font-weight: 720;
}

.ticket-state-label {
  color: #38536f;
}

.ticket-state-label i {
  color: var(--ticket-green);
}

.ticket-deadline-label.is-overdue {
  color: #a33b1c;
  font-weight: 720;
}

.ticket-queue-open {
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 4px;
  padding: 0 8px;
  border-radius: 7px;
  color: var(--ticket-blue-strong);
  font-weight: 750;
  text-decoration: none;
  transition: background-color 180ms ease-out, color 180ms ease-out;
}

.ticket-queue-open:hover,
.ticket-queue-open:focus-visible {
  background: #dcecff;
  color: #064baf;
}

.ticket-recent-panel {
  display: grid;
  grid-template-columns: 108px minmax(0, 1fr);
  align-items: stretch;
  margin-top: 10px;
}

.ticket-recent-panel > .ticket-panel-heading {
  border-right: 1px solid var(--ticket-line);
  border-bottom: 0;
}

.ticket-recent-list {
  min-width: 0;
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 0;
}

.ticket-recent-item {
  min-width: 0;
  display: grid;
  gap: 4px;
  padding: 8px 10px;
  border-right: 1px solid var(--ticket-line);
  color: #435069;
  text-decoration: none;
  transition: background-color 180ms ease-out, color 180ms ease-out;
}

.ticket-recent-item:last-child {
  border-right: 0;
}

.ticket-recent-item:hover,
.ticket-recent-item:focus-visible {
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue-strong);
}

.ticket-recent-item strong {
  color: var(--ticket-ink);
  overflow-wrap: anywhere;
}

.ticket-recent-item span {
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-muted {
  margin: 0;
  padding: 16px 18px;
  color: var(--ticket-muted);
}

.ticket-explanation {
  min-width: 0;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin-top: 10px;
  padding: 9px 12px;
  border: 1px solid #d6e5f7;
  border-radius: var(--ticket-radius-sm);
  background: #f2f7fd;
  color: #58677a;
}

.ticket-explanation > i {
  margin-top: 2px;
  color: var(--ticket-blue);
  font-size: 18px;
}

.ticket-explanation h2 {
  margin: 0;
  color: #34445c;
  font-size: 12px;
}

.ticket-explanation p {
  margin: 2px 0 0;
  font-size: 12px;
}

.ticket-skeleton {
  position: relative;
  overflow: hidden;
  background: #f4f7fb;
}

.ticket-skeleton::after {
  content: "";
  position: absolute;
  inset: 0;
  background: rgba(255, 255, 255, .34);
  animation: ticket-skeleton-pulse 900ms ease-in-out infinite alternate;
}

.ticket-skeleton-line {
  width: 35%;
  height: 12px;
  margin: 14px;
  border-radius: 999px;
  background: #dce5f1;
}

.ticket-skeleton-line.is-wide {
  width: 70%;
}

.mobile-bottom-nav {
  display: none;
}

.mobile-module-nav > [hidden] {
  display: none !important;
}

.mobile-module-nav { gap: 8px; }
.mobile-module-nav > a,
.mobile-module-nav > button {
  min-width: 44px;
  min-height: 44px;
}

@keyframes ticket-priority-enter {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes ticket-spinner {
  to { transform: rotate(360deg); }
}

@keyframes ticket-skeleton-pulse {
  from { opacity: .28; }
  to { opacity: .72; }
}

@media (max-width: 1279px) {
  .ticket-status-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .ticket-status-card:nth-child(2) {
    border-right: 1px solid var(--ticket-line);
  }

  .ticket-status-card:nth-child(-n + 2) {
    border-bottom: 1px solid var(--ticket-line);
  }

  .ticket-priority-body {
    grid-template-columns: minmax(170px, 1.15fr) repeat(2, minmax(120px, .9fr)) auto;
    grid-template-areas:
      "person hour state action"
      "person countdown countdown action";
    row-gap: 8px;
  }

  .ticket-priority-person {
    grid-area: person;
  }

  .ticket-priority-meta {
    min-height: 54px;
    padding-inline: 14px;
  }

  .ticket-priority-meta:nth-of-type(2) {
    grid-area: hour;
  }

  .ticket-priority-meta:nth-of-type(3) {
    grid-area: state;
  }

  .ticket-priority-meta:nth-of-type(4) {
    grid-area: countdown;
  }

  .ticket-primary-action {
    grid-area: action;
  }

  .ticket-operational-grid {
    grid-template-columns: minmax(280px, .72fr) minmax(0, 1.28fr);
  }

  .ticket-recent-list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .ticket-recent-item:nth-child(3) {
    border-right: 0;
  }
}

@media (max-width: 1180px) and (min-width: 760px) {
  .ticket-operational-grid {
    grid-template-columns: minmax(0, 1fr);
  }

  .ticket-queue-panel {
    order: 1;
  }

  .ticket-trend-panel {
    order: 2;
  }
}

@media (max-width: 980px) and (min-width: 760px) {
  .ticket-app {
    grid-template-columns: 72px minmax(0, 1fr);
  }

  .ticket-sidebar {
    padding-inline: 8px;
  }

  .ticket-brand {
    justify-content: center;
    padding-inline: 0;
  }

  .ticket-brand span,
  .ticket-nav-item span:not(.ticket-nav-badge) {
    display: none;
  }

  .ticket-nav-item {
    justify-content: center;
    padding-inline: 0;
  }

  .ticket-nav-badge {
    left: 39px;
  }

  .ticket-priority-body {
    grid-template-columns: minmax(150px, 1.15fr) repeat(2, minmax(105px, .9fr)) auto;
  }

  .ticket-primary-action {
    margin-left: 10px;
  }
}

@media (max-width: 820px) and (min-width: 760px) {
  .ticket-queue-table th,
  .ticket-queue-table td {
    padding-inline: 6px;
  }

  .ticket-queue-action-text {
    display: none;
  }

  .ticket-queue-open {
    min-width: 44px;
    padding-inline: 6px;
  }
}

@media (max-width: 759px) {
  body.ticket-page {
    padding-bottom: calc(70px + env(safe-area-inset-bottom));
  }

  .ticket-app {
    display: block;
    min-height: 100vh;
    min-height: 100dvh;
  }

  .ticket-sidebar {
    display: none;
  }

  .ticket-shell {
    display: block;
  }

  .ticket-topbar {
    height: auto;
    min-height: calc(58px + env(safe-area-inset-top));
    justify-content: space-between;
    gap: 12px;
    padding: max(8px, env(safe-area-inset-top)) max(12px, env(safe-area-inset-right)) 8px max(12px, env(safe-area-inset-left));
  }

  .ticket-mobile-brand {
    min-width: 0;
    display: flex;
    align-items: center;
    gap: 9px;
    font-weight: 800;
  }

  .ticket-freshness {
    display: none;
  }

  .ticket-profile {
    min-width: 44px;
    min-height: 44px;
    justify-content: center;
  }

  .ticket-profile > span:not(.ticket-avatar),
  .ticket-profile > .ph-caret-down {
    display: none;
  }

  .ticket-main-canvas {
    width: 100%;
    padding: clamp(14px, 4.4vw, 20px) max(12px, env(safe-area-inset-right)) 20px max(12px, env(safe-area-inset-left));
  }

  .ticket-page-intro {
    align-items: flex-start;
    gap: 12px;
    margin-bottom: 14px;
  }

  .ticket-page-intro h1 {
    font-size: clamp(24px, 7vw, 29px);
  }

  .ticket-helper {
    font-size: 12px;
  }

  .ticket-sync-state {
    min-height: 44px;
    flex: 0 0 auto;
    padding-inline: 9px;
  }

  .ticket-priority-card {
    min-height: 0;
    padding: 16px 14px 15px 17px;
  }

  .ticket-priority-head {
    padding-bottom: 12px;
  }

  .ticket-priority-body {
    grid-template-columns: minmax(0, 1fr);
    grid-template-areas:
      "person"
      "hour"
      "state"
      "countdown"
      "action";
    gap: 10px;
  }

  .ticket-priority-person {
    padding-right: 0;
  }

  .ticket-priority-avatar {
    width: 52px;
    height: 52px;
    font-size: 27px;
  }

  .ticket-priority-meta {
    min-height: 0;
    display: grid !important;
    grid-template-columns: 90px minmax(0, 1fr);
    align-items: center;
    padding: 9px 0 0;
    border-top: 1px solid var(--ticket-line);
    border-left: 0;
  }

  .ticket-meta-value {
    margin-top: 0;
  }

  .ticket-countdown {
    font-size: 19px;
  }

  .ticket-primary-action {
    min-width: 0;
    min-height: 44px;
    width: 100%;
    margin: 4px 0 0;
  }

  .ticket-priority-progress {
    grid-template-columns: minmax(0, 1fr) auto;
  }

  .ticket-priority-progress > span:first-child {
    grid-column: 1 / -1;
  }

  .ticket-scope-menu .ticket-filters {
    width: min(244px, calc(100vw - 40px));
    flex-wrap: wrap;
    justify-content: stretch;
  }

  .ticket-filter {
    min-height: 44px;
    flex: 1 1 calc(50% - 4px);
  }

  .ticket-status-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
  }

  .ticket-status-card {
    min-height: 84px;
    grid-template-columns: 38px minmax(0, 1fr);
    gap: 9px;
    padding: 11px 10px;
  }

  .ticket-status-card > .ph-caret-right {
    display: none;
  }

  .ticket-status-icon {
    width: 38px;
    height: 38px;
    font-size: 20px;
  }

  .ticket-status-count {
    font-size: 20px;
  }

  .ticket-operational-grid {
    grid-template-columns: minmax(0, 1fr);
    gap: 12px;
    margin-top: 14px;
  }

  .ticket-queue-panel {
    order: 1;
  }

  .ticket-trend-panel {
    order: 2;
  }

  .ticket-panel-heading {
    min-height: 52px;
    padding: 4px 11px;
  }

  .ticket-card {
    min-width: 0;
    display: grid;
    gap: 11px;
    padding: 15px 13px;
    border-bottom: 1px solid var(--ticket-line);
    background: var(--ticket-surface);
    cursor: pointer;
    transition: background-color 180ms ease-out, box-shadow 180ms ease-out;
  }

  .ticket-card:last-child {
    border-bottom: 0;
  }

  .ticket-card:hover,
  .ticket-card:focus-visible {
    background: var(--ticket-blue-soft);
    box-shadow: inset 3px 0 0 var(--ticket-blue);
  }

  .ticket-card:active {
    background: #e3f0ff;
  }

  .ticket-card-head {
    min-width: 0;
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
  }

  .ticket-card-title {
    min-width: 0;
  }

  .ticket-card-title h3 {
    margin: 0;
    font-size: 16px;
  }

  .ticket-card-title p {
    margin: 3px 0 0;
  }

  .ticket-card-state {
    flex: 0 0 auto;
    padding: 4px 8px;
    border: 1px solid #b9dfcd;
    border-radius: 999px;
    background: var(--ticket-green-soft);
    color: #08683f;
    font-size: 11px;
    font-weight: 720;
  }

  .ticket-card-grid {
    min-width: 0;
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 9px;
  }

  .ticket-card-field {
    min-width: 0;
    padding: 9px;
    border: 1px solid var(--ticket-line);
    border-radius: 7px;
    background: var(--ticket-surface-muted);
  }

  .ticket-card-field span {
    display: block;
    color: var(--ticket-muted);
    font-size: 11px;
  }

  .ticket-card-field strong {
    display: block;
    margin-top: 3px;
    color: #34445c;
    font-size: 12px;
    overflow-wrap: anywhere;
  }

  .ticket-card-foot {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
  }

  .ticket-card-foot > span {
    color: var(--ticket-muted);
    font-size: 11px;
  }

  .ticket-queue-open {
    min-width: 88px;
    min-height: 44px;
    background: var(--ticket-blue-soft);
  }

  .ticket-chart {
    height: 250px;
  }

  .ticket-recent-list {
    grid-template-columns: minmax(0, 1fr);
  }

  .ticket-recent-panel {
    grid-template-columns: minmax(0, 1fr);
  }

  .ticket-recent-panel > .ticket-panel-heading {
    border-right: 0;
    border-bottom: 1px solid var(--ticket-line);
  }

  .ticket-recent-item,
  .ticket-recent-item:nth-child(3) {
    min-height: 48px;
    border-right: 0;
    border-bottom: 1px solid var(--ticket-line);
  }

  .ticket-recent-item:last-child {
    border-bottom: 0;
  }

  .ticket-explanation {
    margin-bottom: 4px;
  }

  .mobile-bottom-nav {
    position: fixed;
    z-index: 40;
    right: 0;
    bottom: 0;
    left: 0;
    min-height: calc(64px + env(safe-area-inset-bottom));
    display: grid;
    grid-template-columns: repeat(var(--mobile-nav-count, 3), minmax(44px, 1fr));
    gap: 8px;
    padding: 5px max(8px, env(safe-area-inset-right)) max(5px, env(safe-area-inset-bottom)) max(8px, env(safe-area-inset-left));
    border-top: 1px solid var(--ticket-line);
    background: rgba(255, 255, 255, .97);
    box-shadow: 0 -8px 20px rgba(23, 48, 83, .08);
    max-width: 100%;
    overflow-x: clip;
  }

  .mobile-bottom-nav > a,
  .mobile-bottom-nav > button {
    min-width: 44px;
    min-height: 52px;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 2px;
    border: 0;
    border-radius: 8px;
    background: transparent;
    color: #68778a;
    cursor: pointer;
    font-size: 10px;
    font-weight: 700;
    text-decoration: none;
    transition: background-color 180ms ease-out, color 180ms ease-out;
  }

  .mobile-bottom-nav i {
    font-size: 21px;
  }

  .mobile-bottom-nav [aria-current="page"] {
    background: var(--ticket-blue-soft);
    color: var(--ticket-blue-strong);
  }
}

@media (max-width: 360px) {
  .ticket-main-canvas {
    padding-inline: max(10px, env(safe-area-inset-left));
  }

  .ticket-status-card {
    padding-inline: 8px;
  }

  .ticket-status-icon {
    width: 34px;
    height: 34px;
  }

  .ticket-card-grid {
    gap: 7px;
  }
}

@media (max-height: 568px) and (orientation: landscape) and (max-width: 759px) {
  .ticket-topbar {
    position: static;
  }

  .ticket-chart {
    height: 210px;
  }
}

@media (min-width: 1920px) {
  .ticket-main-canvas {
    padding-inline: clamp(28px, 2.2vw, 56px);
  }

  .ticket-operational-grid {
    grid-template-columns: minmax(440px, .85fr) minmax(0, 1.55fr);
  }

  .ticket-chart {
    height: 330px;
  }
}

@media (pointer: coarse) {
  .ticket-nav-item,
  .ticket-primary-action,
  .ticket-filter,
  .ticket-status-card,
  .ticket-queue-open,
  .ticket-profile {
    min-width: 44px;
    min-height: 44px;
  }
}

@media (prefers-contrast: more) {
  :root {
    --ticket-line: #8d9db2;
    --ticket-line-strong: #65768d;
    --ticket-muted: #3d4a5c;
  }

  .ticket-panel,
  .ticket-priority-card,
  .ticket-status-grid,
  .ticket-status-card,
  .ticket-explanation {
    border-width: 2px;
  }
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    animation: none !important;
    transform: none !important;
    scroll-behavior: auto !important;
    transition-duration: 0.01ms !important;
  }
}

@media print {
  .ticket-sidebar,
  .ticket-topbar,
  .mobile-bottom-nav,
  .ticket-filters,
  .ticket-primary-action {
    display: none !important;
  }

  .ticket-app,
  .ticket-operational-grid {
    display: block;
  }

  .ticket-main-canvas {
    padding: 0;
  }
}

/* Task 3: authenticated warning-ticket detail. */
.ticket-detail-main {
  padding-bottom: 40px;
}

.ticket-detail-back,
.ticket-detail-back-inline {
  min-width: 44px;
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 0 12px;
  border: 1px solid var(--ticket-line-strong);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface);
  color: #40516a;
  cursor: pointer;
  font-weight: 740;
  transition: background-color 180ms ease-out, border-color 180ms ease-out, color 180ms ease-out, transform 180ms ease-out;
}

.ticket-detail-back:hover,
.ticket-detail-back:focus-visible,
.ticket-detail-back-inline:hover,
.ticket-detail-back-inline:focus-visible {
  border-color: #8fbaf2;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue-strong);
}

.ticket-detail-back:active,
.ticket-detail-back-inline:active,
.ticket-detail-action:active,
.ticket-evidence-download:active {
  transform: scale(.98);
}

.ticket-detail-hero {
  min-width: 0;
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 24px;
  margin-top: 14px;
  padding: 20px 22px;
  border: 1px solid var(--ticket-line);
  border-left: 5px solid var(--ticket-blue);
  border-radius: var(--ticket-radius-lg);
  background: var(--ticket-surface);
  box-shadow: var(--ticket-shadow);
  animation: ticket-priority-enter 240ms ease-out both;
}

.ticket-detail-hero-copy {
  min-width: 0;
}

.ticket-detail-number {
  margin: 0 0 5px;
  color: var(--ticket-blue-strong);
  font-size: 12px;
  font-weight: 780;
  overflow-wrap: anywhere;
}

.ticket-detail-hero h1 {
  margin: 0;
  color: var(--ticket-ink);
  font-size: clamp(25px, 2.1vw, 32px);
  line-height: 1.18;
}

.ticket-detail-score-summary {
  flex: 0 0 auto;
  display: grid;
  grid-template-columns: repeat(2, minmax(112px, 1fr));
  gap: 8px;
}

.ticket-detail-score-summary > div {
  min-width: 112px;
  padding: 10px 12px;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface-muted);
}

.ticket-detail-score-summary span,
.ticket-detail-score-summary strong {
  display: block;
}

.ticket-detail-score-summary span {
  color: var(--ticket-muted);
  font-size: 11px;
}

.ticket-detail-score-summary strong {
  margin-top: 2px;
  color: var(--ticket-navy);
  font-size: 22px;
  font-variant-numeric: tabular-nums;
}

.ticket-detail-notices {
  display: grid;
  gap: 8px;
  margin-top: 12px;
}

.ticket-detail-notices:empty {
  display: none;
}

.ticket-detail-notice {
  min-width: 0;
  display: flex;
  align-items: flex-start;
  gap: 9px;
  padding: 10px 12px;
  border: 1px solid #cfe0f7;
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-blue-soft);
  color: #315579;
}

.ticket-detail-notice.is-warning {
  border-color: #efd1b8;
  background: var(--ticket-orange-soft);
  color: #8e430d;
}

.ticket-detail-notice.is-neutral {
  border-color: var(--ticket-line-strong);
  background: var(--ticket-surface-muted);
  color: #4a586d;
}

.ticket-detail-notice i {
  flex: 0 0 auto;
  margin-top: 2px;
  font-size: 19px;
}

.ticket-detail-notice p {
  margin: 0;
}

.ticket-detail-state {
  min-height: 280px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 10px;
  margin-top: 14px;
  padding: 24px;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius);
  background: var(--ticket-surface);
  color: var(--ticket-muted);
  text-align: center;
}

.ticket-detail-state[hidden] {
  display: none;
}

.ticket-detail-state > i {
  color: var(--ticket-blue);
  font-size: 32px;
}

.ticket-detail-state[data-kind="loading"] > i {
  animation: ticket-spinner 800ms linear infinite;
}

.ticket-detail-layout {
  min-width: 0;
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(238px, 288px);
  align-items: start;
  gap: clamp(14px, 1.5vw, 22px);
  margin-top: 14px;
}

.ticket-detail-layout[hidden] {
  display: none;
}

.ticket-detail-primary {
  min-width: 0;
  display: grid;
  gap: 14px;
}

.ticket-detail-section {
  overflow: hidden;
}

.ticket-detail-section .ticket-panel-heading {
  min-height: 56px;
  padding-inline: 17px;
}

.ticket-detail-section-body {
  min-width: 0;
  padding: 16px 17px 18px;
}

.ticket-detail-action-rail {
  position: sticky;
  top: 90px;
  display: grid;
  gap: 14px;
  padding: 17px;
}

.ticket-detail-action-rail > p {
  margin: 0;
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-detail-rail-status {
  display: grid;
  gap: 7px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--ticket-line);
}

.ticket-detail-rail-status > strong {
  color: var(--ticket-ink);
  font-size: 16px;
}

.ticket-detail-rail-status > span:last-child {
  color: var(--ticket-muted);
  font-variant-numeric: tabular-nums;
}

.ticket-detail-state-chip {
  width: fit-content;
  max-width: 100%;
  display: inline-flex;
  align-items: center;
  min-height: 30px;
  padding: 4px 9px;
  border: 1px solid #b9dfcd;
  border-radius: 999px;
  background: var(--ticket-green-soft);
  color: #08683f;
  font-size: 12px;
  font-weight: 740;
}

.ticket-detail-actions {
  display: grid;
  gap: 8px;
}

.ticket-detail-action,
.ticket-evidence-download {
  min-width: 44px;
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 0 13px;
  border: 1px solid var(--ticket-blue);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-blue);
  color: #fff;
  cursor: pointer;
  font-weight: 760;
  text-decoration: none;
  transition: background-color 180ms ease-out, border-color 180ms ease-out, box-shadow 180ms ease-out, transform 180ms ease-out;
}

.ticket-detail-action:hover,
.ticket-detail-action:focus-visible,
.ticket-evidence-download:hover,
.ticket-evidence-download:focus-visible {
  border-color: var(--ticket-blue-strong);
  background: var(--ticket-blue-strong);
  box-shadow: 0 8px 18px rgba(11, 111, 244, .2);
}

.ticket-detail-action.is-secondary {
  border-color: var(--ticket-line-strong);
  background: var(--ticket-surface);
  color: #40516a;
}

.ticket-detail-metric-grid {
  min-width: 0;
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.ticket-detail-metric-grid > div {
  min-width: 0;
  padding: 13px;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface-muted);
}

.ticket-detail-metric-grid span,
.ticket-detail-metric-grid strong {
  display: block;
}

.ticket-detail-metric-grid span {
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-detail-metric-grid strong {
  margin-top: 4px;
  color: var(--ticket-navy);
  font-size: 20px;
  font-variant-numeric: tabular-nums;
}

.ticket-detail-fact-list {
  display: grid;
  gap: 0;
  margin: 12px 0 0;
}

.ticket-detail-fact-list.is-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0 18px;
  margin-top: 0;
}

.ticket-detail-fact-list > div {
  min-width: 0;
  display: grid;
  grid-template-columns: minmax(108px, .42fr) minmax(0, 1fr);
  gap: 12px;
  padding: 10px 0;
  border-bottom: 1px solid var(--ticket-line);
}

.ticket-detail-fact-list dt,
.ticket-detail-revision dt,
.ticket-detail-rule dt {
  color: var(--ticket-muted);
}

.ticket-detail-fact-list dd,
.ticket-detail-revision dd,
.ticket-detail-rule dd {
  min-width: 0;
  margin: 0;
  color: #34445c;
  font-weight: 690;
  overflow-wrap: anywhere;
}

.ticket-detail-rule-grid {
  min-width: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-top: 14px;
}

.ticket-detail-rule {
  min-width: 0;
  padding: 13px;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface-muted);
}

.ticket-detail-rule > div:first-child {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.ticket-detail-rule > div:first-child span,
.ticket-detail-rule > p {
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-detail-rule > p {
  margin: 6px 0;
}

.ticket-detail-rule dl,
.ticket-detail-revision dl {
  margin: 0;
}

.ticket-detail-rule dl > div,
.ticket-detail-revision dl > div {
  display: grid;
  grid-template-columns: minmax(92px, .42fr) minmax(0, 1fr);
  gap: 10px;
  padding: 7px 0;
  border-top: 1px solid var(--ticket-line);
}

.ticket-detail-revisions {
  display: grid;
  gap: 10px;
}

.ticket-detail-revision {
  min-width: 0;
  padding: 14px;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface-muted);
}

.ticket-detail-revision > header {
  min-width: 0;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.ticket-detail-revision > p {
  margin: 11px 0;
  color: #34445c;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.ticket-detail-revision dl.is-wide {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0 18px;
}

.ticket-detail-timeline {
  margin: 0;
  padding: 0;
  list-style: none;
}

.ticket-detail-timeline li {
  position: relative;
  min-width: 0;
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr);
  gap: 12px;
  min-height: 62px;
  padding-bottom: 12px;
}

.ticket-detail-timeline li:focus-visible {
  outline: 3px solid rgba(23, 104, 176, .32);
  outline-offset: 3px;
  border-radius: 8px;
}

.ticket-detail-timeline li:not(:last-child)::after {
  content: "";
  position: absolute;
  top: 36px;
  bottom: 0;
  left: 18px;
  width: 1px;
  background: var(--ticket-line-strong);
}

.ticket-detail-timeline-icon {
  position: relative;
  z-index: 1;
  width: 38px;
  height: 38px;
  display: grid;
  place-items: center;
  border: 1px solid #cfe0f7;
  border-radius: 50%;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue);
  font-size: 19px;
}

.ticket-detail-timeline li > div {
  min-width: 0;
  display: grid;
  align-content: start;
  gap: 3px;
  padding-top: 2px;
}

.ticket-detail-timeline time {
  color: var(--ticket-muted);
  font-size: 12px;
  font-variant-numeric: tabular-nums;
}

.ticket-detail-evidence-list {
  display: grid;
  gap: 8px;
}

.ticket-detail-evidence {
  min-width: 0;
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr) auto;
  align-items: center;
  gap: 11px;
  padding: 11px;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface-muted);
}

.ticket-detail-evidence > i {
  color: var(--ticket-blue);
  font-size: 28px;
}

.ticket-detail-evidence > div {
  min-width: 0;
  display: grid;
  gap: 2px;
}

.ticket-detail-evidence strong,
.ticket-detail-evidence span,
.ticket-detail-evidence small {
  overflow-wrap: anywhere;
}

.ticket-detail-evidence span,
.ticket-detail-evidence small {
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-evidence-download[data-state="error"] {
  border-color: var(--ticket-orange);
  background: var(--ticket-orange-soft);
  color: #8e430d;
}

.ticket-evidence-download:disabled {
  cursor: wait;
  opacity: .72;
}

.ticket-detail-empty {
  min-height: 112px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 7px;
  color: var(--ticket-muted);
  text-align: center;
}

.ticket-detail-empty i {
  color: var(--ticket-blue);
  font-size: 28px;
}

.ticket-detail-empty p {
  margin: 0;
}

.ticket-detail-mobile-actions {
  display: none;
}

@media (max-width: 1180px) and (min-width: 760px) {
  .ticket-detail-layout {
    grid-template-columns: minmax(0, 1fr);
  }

  .ticket-detail-action-rail {
    position: static;
    grid-template-columns: minmax(190px, .55fr) minmax(0, 1.45fr);
  }

  .ticket-detail-action-rail > p {
    grid-column: 1 / -1;
  }

  .ticket-detail-actions {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 759px) {
  body.ticket-detail-page {
    padding-bottom: calc(78px + env(safe-area-inset-bottom));
  }

  .ticket-detail-main {
    padding-bottom: 24px;
  }

  .ticket-detail-hero {
    align-items: stretch;
    flex-direction: column;
    gap: 15px;
    padding: 17px 14px;
  }

  .ticket-detail-hero h1 {
    font-size: clamp(24px, 7vw, 29px);
  }

  .ticket-detail-score-summary {
    width: 100%;
  }

  .ticket-detail-score-summary > div {
    min-width: 0;
  }

  .ticket-detail-layout {
    grid-template-columns: minmax(0, 1fr);
    gap: 12px;
  }

  .ticket-detail-primary {
    gap: 12px;
  }

  .ticket-detail-action-rail {
    display: none;
  }

  .ticket-detail-section .ticket-panel-heading {
    min-height: 52px;
    padding-inline: 13px;
  }

  .ticket-detail-section-body {
    padding: 13px;
  }

  .ticket-detail-metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
  }

  .ticket-detail-fact-list.is-grid,
  .ticket-detail-rule-grid,
  .ticket-detail-revision dl.is-wide {
    grid-template-columns: minmax(0, 1fr);
  }

  .ticket-detail-rule > div:first-child,
  .ticket-detail-revision > header {
    align-items: flex-start;
    flex-direction: column;
    gap: 7px;
  }

  .ticket-detail-evidence {
    grid-template-columns: 34px minmax(0, 1fr);
  }

  .ticket-evidence-download {
    grid-column: 1 / -1;
    width: 100%;
  }

  .ticket-detail-mobile-actions {
    position: fixed;
    z-index: 45;
    right: 0;
    bottom: 0;
    left: 0;
    min-height: calc(70px + env(safe-area-inset-bottom));
    display: flex;
    align-items: flex-start;
    gap: 8px;
    padding: 8px max(10px, env(safe-area-inset-right)) max(8px, env(safe-area-inset-bottom)) max(10px, env(safe-area-inset-left));
    border-top: 1px solid var(--ticket-line);
    background: rgba(255, 255, 255, .98);
    box-shadow: 0 -8px 20px rgba(23, 48, 83, .08);
  }

  .ticket-detail-mobile-actions > .ticket-detail-action {
    flex: 0 0 auto;
  }

  .ticket-detail-mobile-primary {
    min-width: 0;
    flex: 1 1 auto;
    display: flex;
    gap: 8px;
  }

  .ticket-detail-mobile-primary:empty {
    display: none;
  }

  .ticket-detail-mobile-primary .ticket-detail-action {
    min-width: 44px;
    flex: 1 1 0;
  }
}

@media (max-width: 360px) {
  .ticket-detail-score-summary,
  .ticket-detail-metric-grid {
    grid-template-columns: minmax(0, 1fr);
  }

  .ticket-detail-fact-list > div,
  .ticket-detail-rule dl > div,
  .ticket-detail-revision dl > div {
    grid-template-columns: minmax(0, 1fr);
    gap: 3px;
  }

}

@media (prefers-contrast: more) {
  .ticket-detail-hero,
  .ticket-detail-notice,
  .ticket-detail-state,
  .ticket-detail-metric-grid > div,
  .ticket-detail-rule,
  .ticket-detail-revision,
  .ticket-detail-evidence {
    border-width: 2px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .ticket-detail-hero,
  .ticket-detail-state[data-kind="loading"] > i {
    animation: none !important;
    transform: none !important;
  }
}

@media print {
  .ticket-detail-back,
  .ticket-detail-action-rail,
  .ticket-detail-mobile-actions,
  .ticket-evidence-download {
    display: none !important;
  }

  .ticket-detail-layout {
    display: block;
  }
}

/* Task 4: authenticated employee appeal and withdrawal. */
body.ticket-appeal-page {
  padding-bottom: calc(78px + env(safe-area-inset-bottom));
}

.ticket-appeal-main {
  padding-bottom: 40px;
}

.ticket-appeal-hero {
  min-width: 0;
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 20px;
  margin-top: 14px;
  padding: 18px 20px;
  border: 1px solid var(--ticket-line);
  border-left: 5px solid var(--ticket-blue);
  border-radius: var(--ticket-radius-lg);
  background: var(--ticket-surface);
  box-shadow: var(--ticket-shadow);
  animation: ticket-priority-enter 240ms ease-out both;
}

.ticket-appeal-hero > div {
  min-width: 0;
}

.ticket-appeal-hero > div > p:first-child {
  margin: 0 0 4px;
  color: var(--ticket-blue-strong);
  font-size: 12px;
  font-weight: 780;
}

.ticket-appeal-hero h1 {
  margin: 0;
  color: var(--ticket-ink);
  font-size: clamp(25px, 2.1vw, 32px);
  line-height: 1.18;
}

.ticket-appeal-layout {
  min-width: 0;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas: "summary" "primary";
  align-items: start;
  gap: 14px;
  margin-top: 14px;
}

.ticket-appeal-layout[hidden],
.ticket-appeal-confirm[hidden],
.ticket-appeal-form[hidden],
.ticket-appeal-revision[hidden],
.ticket-appeal-history[hidden],
#appealReuse[hidden],
.ticket-appeal-upload-actions > [hidden] {
  display: none;
}

.ticket-appeal-summary {
  grid-area: summary;
  overflow: hidden;
}

.ticket-appeal-summary dl {
  margin: 0;
  padding: 6px 16px 14px;
}

.ticket-appeal-summary dl > div {
  min-width: 0;
  display: grid;
  grid-template-columns: minmax(86px, .7fr) minmax(0, 1.3fr);
  gap: 10px;
  padding: 9px 0;
  border-bottom: 1px solid var(--ticket-line);
}

.ticket-appeal-summary dl > div:last-child {
  border-bottom: 0;
}

.ticket-appeal-summary dt,
.ticket-appeal-summary dd {
  min-width: 0;
  margin: 0;
}

.ticket-appeal-summary dt {
  color: var(--ticket-muted);
}

.ticket-appeal-summary dd {
  color: var(--ticket-ink);
  font-weight: 720;
  text-align: right;
  overflow-wrap: anywhere;
}

.ticket-appeal-primary {
  min-width: 0;
  grid-area: primary;
  display: grid;
  gap: 14px;
}

.ticket-appeal-form {
  min-width: 0;
  display: grid;
  gap: 14px;
}

.ticket-appeal-section,
.ticket-appeal-revision,
.ticket-appeal-history {
  min-width: 0;
  overflow: hidden;
}

.ticket-appeal-section:not(:has(> .ticket-panel-heading)),
.ticket-appeal-revision > :not(.ticket-panel-heading):not(.ticket-appeal-revision-actions),
.ticket-appeal-history > :not(.ticket-panel-heading) {
  padding: 16px 17px;
}

.ticket-appeal-section fieldset {
  min-width: 0;
  margin: 0;
  padding: 16px 17px 18px;
  border: 0;
}

.ticket-appeal-section legend,
.ticket-appeal-label {
  display: block;
  margin: 0;
  padding: 0;
  color: var(--ticket-ink);
  font-size: 15px;
  font-weight: 800;
}

.ticket-appeal-section fieldset > p,
.ticket-appeal-evidence-help {
  margin: 4px 0 13px;
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-appeal-type-grid {
  min-width: 0;
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.ticket-appeal-type-card {
  min-width: 0;
  min-height: 44px;
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  align-content: center;
  column-gap: 9px;
  padding: 12px;
  border: 1px solid var(--ticket-line-strong);
  border-radius: var(--ticket-radius);
  background: var(--ticket-surface);
  color: var(--ticket-ink);
  cursor: pointer;
  transition: background-color 180ms ease-out, border-color 180ms ease-out, box-shadow 180ms ease-out, transform 180ms ease-out;
}

.ticket-appeal-type-card > i {
  grid-row: 1 / 3;
  align-self: center;
  color: var(--ticket-blue);
  font-size: 24px;
}

.ticket-appeal-type-card > strong,
.ticket-appeal-type-card > span {
  min-width: 0;
  overflow-wrap: anywhere;
}

.ticket-appeal-type-card > span {
  color: var(--ticket-muted);
  font-size: 11px;
}

.ticket-appeal-type-card:hover,
.ticket-appeal-type-card:focus-within,
.ticket-appeal-type-card[data-selected="true"] {
  border-color: var(--ticket-blue);
  background: var(--ticket-blue-soft);
  box-shadow: 0 0 0 2px rgba(11, 111, 244, .12);
}

.ticket-appeal-type-card[data-selected="true"] > strong::after {
  content: " · 已选择";
  color: var(--ticket-blue-strong);
  font-size: 11px;
}

.ticket-appeal-label {
  padding: 16px 17px 8px;
}

#appealStatement {
  width: calc(100% - 34px);
  min-height: 150px;
  resize: vertical;
  margin: 0 17px;
  padding: 12px 13px;
  border: 1px solid var(--ticket-line-strong);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface);
  color: var(--ticket-ink);
  font: inherit;
  line-height: 1.6;
}

#appealStatement:focus-visible {
  border-color: var(--ticket-focus);
  outline: 3px solid rgba(11, 111, 244, .2);
  outline-offset: 1px;
}

#appealStatement[aria-invalid="true"] {
  border-color: var(--ticket-orange);
}

.ticket-appeal-field-meta {
  min-width: 0;
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 6px 17px 0;
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-appeal-field-meta p,
.ticket-appeal-error {
  margin: 0;
}

.ticket-appeal-error {
  min-height: 24px;
  padding: 3px 17px 12px;
  color: #9a3f08;
  font-size: 12px;
  font-weight: 700;
}

.ticket-appeal-section > .ticket-panel-heading {
  min-height: 54px;
  padding-inline: 17px;
}

.ticket-appeal-section > .ticket-panel-heading > span {
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-appeal-evidence-help {
  padding: 0 17px;
}

.ticket-appeal-picker {
  min-height: 72px;
  display: grid;
  grid-template-columns: 36px minmax(0, 1fr);
  align-content: center;
  column-gap: 10px;
  margin: 0 17px 15px;
  padding: 11px 13px;
  border: 1px dashed #9dbce4;
  border-radius: var(--ticket-radius);
  background: var(--ticket-blue-soft);
  color: var(--ticket-ink);
  cursor: pointer;
}

.ticket-appeal-picker:hover,
.ticket-appeal-picker:focus-within {
  border-color: var(--ticket-blue);
  box-shadow: 0 0 0 3px rgba(11, 111, 244, .14);
}

.ticket-appeal-picker > i {
  grid-row: 1 / 3;
  align-self: center;
  color: var(--ticket-blue);
  font-size: 28px;
}

.ticket-appeal-picker > span {
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-appeal-upload {
  min-width: 0;
  margin: 0 17px;
}

.ticket-appeal-upload:empty {
  display: none;
}

.ticket-appeal-upload-card {
  min-width: 0;
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  gap: 10px;
  padding: 11px 12px;
  border: 1px solid var(--ticket-line);
  border-radius: var(--ticket-radius-sm);
  background: var(--ticket-surface-muted);
}

.ticket-appeal-upload-card[data-kind="error"] {
  border-color: #e8c7a9;
  background: var(--ticket-orange-soft);
}

.ticket-appeal-upload-card > i {
  color: var(--ticket-blue);
  font-size: 23px;
}

.ticket-appeal-upload-card > div,
.ticket-appeal-upload-card strong,
.ticket-appeal-upload-card span {
  min-width: 0;
  overflow-wrap: anywhere;
}

.ticket-appeal-upload-card strong,
.ticket-appeal-upload-card span {
  display: block;
}

.ticket-appeal-upload-card span {
  color: var(--ticket-muted);
  font-size: 12px;
}

.ticket-appeal-upload-card progress {
  width: 100%;
  height: 8px;
  margin-top: 8px;
  accent-color: var(--ticket-blue);
}

.ticket-appeal-upload-actions,
.ticket-appeal-revision-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 12px 17px 17px;
}

.ticket-appeal-help {
  min-width: 0;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 12px 14px;
  border: 1px solid #cfe0f7;
  border-radius: var(--ticket-radius);
  background: var(--ticket-blue-soft);
  color: #315579;
}

.ticket-appeal-help > i {
  margin-top: 1px;
  color: var(--ticket-blue);
  font-size: 20px;
}

.ticket-appeal-help p {
  margin: 2px 0 0;
  font-size: 12px;
}

.ticket-appeal-submit {
  justify-self: end;
  min-width: 150px;
}

.ticket-appeal-danger {
  min-width: 44px;
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 0 13px;
  border: 1px solid #b44816;
  border-radius: var(--ticket-radius-sm);
  background: #a53c0d;
  color: #fff;
  cursor: pointer;
  font: inherit;
  font-weight: 760;
}

.ticket-appeal-danger:hover,
.ticket-appeal-danger:focus-visible {
  background: #843009;
}

.ticket-appeal-revision-card {
  min-width: 0;
}

.ticket-appeal-revision-card header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.ticket-appeal-revision-card p {
  margin: 12px 0;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.ticket-appeal-revision-card small {
  color: var(--ticket-muted);
}

.ticket-appeal-confirm {
  position: fixed;
  z-index: 70;
  inset: 0;
  display: grid;
  place-items: center;
  padding: max(18px, env(safe-area-inset-top)) max(14px, env(safe-area-inset-right)) max(18px, env(safe-area-inset-bottom)) max(14px, env(safe-area-inset-left));
  background: rgba(5, 38, 79, .48);
}

.ticket-appeal-confirm > div {
  width: min(100%, 440px);
  max-height: calc(100dvh - 36px);
  overflow: auto;
  padding: 22px;
  border-radius: var(--ticket-radius-lg);
  background: var(--ticket-surface);
  box-shadow: 0 22px 60px rgba(5, 38, 79, .24);
  text-align: center;
}

.ticket-appeal-confirm > div > i {
  color: var(--ticket-orange);
  font-size: 34px;
}

.ticket-appeal-confirm h2 {
  margin: 7px 0 5px;
}

.ticket-appeal-confirm p {
  margin: 0;
  color: var(--ticket-muted);
}

.ticket-appeal-confirm > div > div {
  display: flex;
  justify-content: center;
  gap: 8px;
  margin-top: 18px;
}

.ticket-appeal-mobile-actions {
  position: fixed;
  z-index: 45;
  right: 0;
  bottom: 0;
  left: 0;
  min-height: calc(70px + env(safe-area-inset-bottom));
  display: none;
  align-items: flex-start;
  gap: 8px;
  padding: 8px max(10px, env(safe-area-inset-right)) max(8px, env(safe-area-inset-bottom)) max(10px, env(safe-area-inset-left));
  border-top: 1px solid var(--ticket-line);
  background: rgba(255, 255, 255, .98);
  box-shadow: 0 -8px 20px rgba(23, 48, 83, .08);
}

.ticket-appeal-mobile-actions > .ticket-detail-action,
.ticket-appeal-mobile-actions > div,
.ticket-appeal-mobile-actions > div > button {
  min-width: 0;
  flex: 1 1 0;
}

.ticket-appeal-mobile-actions > div {
  display: flex;
}

@media (min-width: 760px) {
  body.ticket-appeal-page {
    padding-bottom: 0;
  }
}

@media (min-width: 1181px) {
  .ticket-appeal-layout {
    grid-template-columns: minmax(0, 1fr) minmax(250px, 300px);
    grid-template-areas: "primary summary";
    gap: clamp(14px, 1.5vw, 22px);
  }

  .ticket-appeal-summary {
    position: sticky;
    top: 90px;
  }
}

@media (max-width: 759px) {
  .ticket-appeal-main {
    padding-bottom: 24px;
  }

  .ticket-appeal-hero {
    align-items: stretch;
    flex-direction: column;
    gap: 13px;
    padding: 16px 14px;
  }

  .ticket-appeal-hero h1 {
    font-size: clamp(24px, 7vw, 29px);
  }

  .ticket-appeal-layout {
    grid-template-columns: minmax(0, 1fr);
    gap: 12px;
  }

  .ticket-appeal-primary,
  .ticket-appeal-form {
    gap: 12px;
  }

  .ticket-appeal-type-grid {
    grid-template-columns: minmax(0, 1fr);
    gap: 8px;
  }

  .ticket-appeal-type-card {
    min-height: 60px;
  }

  .ticket-appeal-summary dl > div {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1.35fr);
  }

  .ticket-appeal-picker {
    min-height: 64px;
  }

  .ticket-appeal-submit {
    display: none;
  }

  .ticket-appeal-mobile-actions {
    display: flex;
  }
}

@media (max-width: 360px) {
  .ticket-appeal-summary dl > div,
  .ticket-appeal-upload-card {
    grid-template-columns: minmax(0, 1fr);
  }

  .ticket-appeal-summary dd {
    text-align: left;
  }

  .ticket-appeal-field-meta,
  .ticket-appeal-revision-card header,
  .ticket-appeal-confirm > div > div {
    align-items: stretch;
    flex-direction: column;
  }
}

@media (prefers-contrast: more) {
  .ticket-appeal-hero,
  .ticket-appeal-type-card,
  .ticket-appeal-picker,
  .ticket-appeal-upload-card,
  .ticket-appeal-help,
  .ticket-appeal-confirm > div {
    border-width: 2px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .ticket-appeal-hero,
  .ticket-appeal-type-card,
  .ticket-appeal-picker,
  .ticket-appeal-danger,
  .ticket-appeal-mobile-actions {
    animation: none !important;
    transform: none !important;
    transition: none !important;
  }
}

@media print {
  .ticket-appeal-mobile-actions,
  .ticket-appeal-submit,
  .ticket-appeal-revision-actions,
  .ticket-appeal-picker,
  .ticket-appeal-upload-actions {
    display: none !important;
  }

  .ticket-appeal-layout {
    display: block;
  }
}

/* Supervisor approval and correction route */
body.ticket-resolution-page {
  overflow-x: hidden;
  background: var(--ticket-canvas, #f3f6fa);
}

.ticket-resolution-main { width: 100%; min-width: 0; }

.ticket-resolution-hero {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 24px;
  margin: 14px 0 18px;
  padding: 22px 24px;
  border: 1px solid var(--ticket-border, #dce4ee);
  border-radius: 16px;
  background: #fff;
  box-shadow: 0 12px 30px rgba(15, 42, 74, .07);
}

.ticket-resolution-hero > div { min-width: 0; }
.ticket-resolution-hero > div > p:first-child { margin: 0 0 5px; color: #476078; font-size: 13px; font-weight: 700; letter-spacing: .04em; }
.ticket-resolution-hero h1 { margin: 0; color: #102d4f; font-size: clamp(24px, 2vw, 34px); line-height: 1.2; }

.ticket-resolution-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(248px, 320px);
  align-items: start;
  gap: 20px;
  width: 100%;
  min-width: 0;
}

.ticket-resolution-layout[hidden],
.ticket-resolution-source-notice[hidden],
.ticket-resolution-comparison[hidden],
.ticket-resolution-confirm[hidden],
.ticket-resolution-mobile-actions[hidden] { display: none !important; }

.ticket-resolution-primary,
.ticket-resolution-form { display: grid; gap: 16px; min-width: 0; }
.ticket-resolution-source-notice { margin: 0; }
.ticket-resolution-context,
.ticket-resolution-comparison,
.ticket-resolution-section,
.ticket-resolution-summary { min-width: 0; overflow: hidden; }
.ticket-resolution-context > :not(.ticket-panel-heading),
.ticket-resolution-comparison > :not(.ticket-panel-heading),
.ticket-resolution-section { padding: 20px; }
.ticket-resolution-section fieldset { min-width: 0; margin: 0; padding: 0; border: 0; }
.ticket-resolution-section legend,
.ticket-resolution-label { display: block; margin: 0 0 6px; color: #102d4f; font-size: 16px; font-weight: 800; line-height: 1.4; }
.ticket-resolution-section fieldset > p,
.ticket-resolution-section .ticket-helper { margin: 0 0 12px; color: #53697f; }

.ticket-resolution-choice-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; }
.ticket-resolution-choice-grid.is-outcome { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.ticket-resolution-choice {
  display: grid;
  min-width: 0;
  min-height: 44px;
  padding: 13px;
  border: 1px solid #cfd9e5;
  border-radius: 12px;
  background: #fff;
  color: #173b60;
  cursor: pointer;
  transition: border-color .2s ease, box-shadow .2s ease, color .2s ease, background-color .2s ease;
}
.ticket-resolution-choice > label { display: grid; grid-template-columns: 32px minmax(0, 1fr); grid-template-rows: auto auto; align-items: center; column-gap: 10px; min-height: 44px; cursor: pointer; }
.ticket-resolution-choice > label > i { grid-row: 1 / span 2; color: #1768b0; font-size: 25px; }
.ticket-resolution-choice > label > strong,
.ticket-resolution-choice > label > span { min-width: 0; overflow-wrap: anywhere; }
.ticket-resolution-choice > label > span { color: #64788b; font-size: 12px; }
.ticket-resolution-choice > button {
  min-height: 44px;
  margin-top: 9px;
  border: 1px solid #c7d8e8;
  border-radius: 9px;
  background: #eef5fb;
  color: #125c9e;
  font: inherit;
  font-size: 13px;
  font-weight: 750;
  cursor: pointer;
}
.ticket-resolution-choice:hover,
.ticket-resolution-choice:focus-within,
.ticket-resolution-choice[data-selected="true"],
.ticket-resolution-choice:has(input:checked) { border-color: #1768b0; background: #f4f9fd; box-shadow: 0 0 0 3px rgba(23, 104, 176, .13); }
.ticket-resolution-choice > button:hover,
.ticket-resolution-choice > button:focus-visible { border-color: #1768b0; outline: 3px solid rgba(23, 104, 176, .18); outline-offset: 1px; }

.ticket-resolution-section input[type="text"],
.ticket-resolution-section textarea {
  width: 100%;
  min-height: 44px;
  box-sizing: border-box;
  border: 1px solid #c9d5e2;
  border-radius: 10px;
  background: #fff;
  color: #142f4d;
  font: inherit;
  line-height: 1.55;
}
.ticket-resolution-section input[type="text"] { padding: 10px 12px; }
.ticket-resolution-section textarea { display: block; padding: 12px; resize: vertical; }
.ticket-resolution-section [aria-invalid="true"] { border-color: #b42318; box-shadow: 0 0 0 3px rgba(180, 35, 24, .1); }
.ticket-resolution-error { min-height: 20px; margin: 6px 0 0; color: #a61b16; font-size: 13px; font-weight: 700; }

.ticket-resolution-immutable,
.ticket-resolution-early { padding: 18px 20px; }
.ticket-resolution-immutable > strong { color: #102d4f; }
.ticket-resolution-immutable > p { margin: 8px 0; color: #314d68; overflow-wrap: anywhere; white-space: pre-wrap; }
.ticket-resolution-immutable > small { color: #62788d; }
.ticket-resolution-immutable dl,
.ticket-resolution-summary dl,
.ticket-resolution-confirm-basis { display: grid; margin: 12px 0 0; }
.ticket-resolution-immutable dl > div,
.ticket-resolution-summary dl > div,
.ticket-resolution-confirm-basis > div { display: grid; grid-template-columns: minmax(90px, .42fr) minmax(0, 1fr); gap: 12px; padding: 10px 0; border-bottom: 1px solid #e4eaf1; }
.ticket-resolution-immutable dt,
.ticket-resolution-immutable dd,
.ticket-resolution-summary dt,
.ticket-resolution-summary dd,
.ticket-resolution-confirm-basis dt,
.ticket-resolution-confirm-basis dd { min-width: 0; margin: 0; overflow-wrap: anywhere; }
.ticket-resolution-immutable dt,
.ticket-resolution-summary dt,
.ticket-resolution-confirm-basis dt { color: #62778b; }
.ticket-resolution-immutable dd,
.ticket-resolution-summary dd,
.ticket-resolution-confirm-basis dd { color: #173654; font-weight: 700; }
.ticket-resolution-early { display: flex; align-items: flex-start; gap: 12px; color: #294c6c; }
.ticket-resolution-early > i { color: #1768b0; font-size: 24px; }
.ticket-resolution-early strong,
.ticket-resolution-early p { margin: 0; }
.ticket-resolution-early p { margin-top: 5px; line-height: 1.6; }

.ticket-resolution-compare-grid { padding: 16px 20px 20px; }
.ticket-resolution-compare-grid > div { display: grid; grid-template-columns: minmax(100px, .7fr) repeat(2, minmax(0, 1fr)); gap: 12px; align-items: center; min-height: 44px; padding: 7px 0; border-bottom: 1px solid #e4eaf1; }
.ticket-resolution-compare-grid span,
.ticket-resolution-compare-grid del,
.ticket-resolution-compare-grid ins { min-width: 0; overflow-wrap: anywhere; }
.ticket-resolution-compare-grid del { color: #5b6e80; text-decoration-color: #9faebe; }
.ticket-resolution-compare-grid ins { color: #5b2a8b; font-weight: 800; text-decoration: none; }

.ticket-resolution-summary { position: sticky; top: 92px; }
.ticket-resolution-summary dl { padding: 2px 18px 14px; }
.ticket-resolution-feedback { min-height: 22px; color: #35516c; font-size: 14px; font-weight: 700; }
.ticket-resolution-feedback[data-kind="error"] { color: #a61b16; }
.ticket-resolution-submit { justify-self: start; }

.ticket-resolution-confirm { position: fixed; z-index: 80; inset: 0; display: grid; place-items: center; padding: 20px; background: rgba(7, 24, 43, .56); }
.ticket-resolution-confirm > div { width: min(600px, 100%); max-height: min(760px, calc(100dvh - 40px)); overflow: auto; box-sizing: border-box; padding: 24px; border: 1px solid #d4deea; border-radius: 16px; background: #fff; box-shadow: 0 24px 64px rgba(6, 27, 48, .25); }
.ticket-resolution-confirm > div > i { color: #1768b0; font-size: 30px; }
.ticket-resolution-confirm h2 { margin: 10px 0 6px; color: #102d4f; }
.ticket-resolution-confirm-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 20px; }

.ticket-resolution-success { position: fixed; z-index: 90; inset: 50% auto auto 50%; width: 30px; height: 30px; pointer-events: none; opacity: 0; transform: translate(-50%, -50%) scale(.4); border: 4px solid #1768b0; border-radius: 50%; }
.ticket-resolution-success[data-mode="correct"] { width: min(58vw, 720px); height: 4px; border: 0; border-radius: 4px; background: #6840a0; transform: translate(-50%, -50%) scaleX(.08); }
.ticket-resolution-success.is-running { animation: ticket-resolution-approve .25s ease-out both; }
.ticket-resolution-success.is-running[data-mode="correct"] { animation-name: ticket-resolution-correct; }
@keyframes ticket-resolution-approve { 0% { opacity: .9; transform: translate(-50%, -50%) scale(.4); } 100% { opacity: 0; transform: translate(-50%, -50%) scale(7); } }
@keyframes ticket-resolution-correct { 0% { opacity: .9; transform: translate(-50%, -50%) scaleX(.08); } 100% { opacity: 0; transform: translate(-50%, -50%) scaleX(1); } }

.ticket-resolution-mobile-actions { display: none; gap: 8px; padding-bottom: calc(10px + env(safe-area-inset-bottom)); }

@media (max-width: 980px) and (min-width: 760px) {
  .ticket-resolution-layout { grid-template-columns: minmax(0, 1fr) minmax(228px, 270px); }
  .ticket-resolution-choice-grid { grid-template-columns: minmax(0, 1fr); }
}

@media (max-width: 759px) {
  body.ticket-resolution-page { padding-bottom: calc(82px + env(safe-area-inset-bottom)); }
  .ticket-resolution-main { padding-inline: 12px; }
  .ticket-resolution-hero { align-items: flex-start; padding: 18px; }
  .ticket-resolution-layout { grid-template-columns: minmax(0, 1fr); gap: 14px; }
  .ticket-resolution-primary,
  .ticket-resolution-form { gap: 14px; }
  .ticket-resolution-summary { position: static; order: -1; }
  .ticket-resolution-choice-grid,
  .ticket-resolution-choice-grid.is-outcome { grid-template-columns: minmax(0, 1fr); }
  .ticket-resolution-submit { display: none !important; }
  .ticket-resolution-mobile-actions { position: fixed; z-index: 45; right: 0; bottom: 0; left: 0; display: grid; grid-template-columns: minmax(0, .72fr) minmax(0, 1.28fr); gap: 8px; padding: 10px 12px calc(10px + env(safe-area-inset-bottom)); border-top: 1px solid #d6e0ea; background: rgba(255, 255, 255, .97); box-shadow: 0 -10px 26px rgba(15, 42, 74, .1); }
  .ticket-resolution-mobile-actions > button { width: 100%; min-height: 44px; }
  .ticket-resolution-compare-grid > div { grid-template-columns: minmax(78px, .62fr) repeat(2, minmax(0, 1fr)); gap: 8px; }
}

@media (max-width: 360px) {
  .ticket-resolution-main { padding-inline: 8px; }
  .ticket-resolution-hero { gap: 10px; padding: 15px; }
  .ticket-resolution-context > :not(.ticket-panel-heading),
  .ticket-resolution-comparison > :not(.ticket-panel-heading),
  .ticket-resolution-section { padding: 15px; }
  .ticket-resolution-immutable dl > div,
  .ticket-resolution-summary dl > div,
  .ticket-resolution-confirm-basis > div { grid-template-columns: minmax(76px, .4fr) minmax(0, 1fr); gap: 8px; }
}

@media (prefers-contrast: more) {
  .ticket-resolution-hero,
  .ticket-resolution-choice,
  .ticket-resolution-context,
  .ticket-resolution-comparison,
  .ticket-resolution-section,
  .ticket-resolution-summary,
  .ticket-resolution-confirm > div { border-width: 2px; }
}

@media (prefers-reduced-motion: reduce) {
  .ticket-resolution-hero,
  .ticket-resolution-choice,
  .ticket-resolution-choice > button,
  .ticket-resolution-success,
  .ticket-resolution-success.is-running,
  .ticket-resolution-success.is-running[data-mode="correct"] { animation: none !important; transition: none !important; }
}

@media print {
  .ticket-resolution-mobile-actions,
  .ticket-resolution-submit,
  .ticket-resolution-confirm,
  .ticket-resolution-success { display: none !important; }
  .ticket-resolution-layout { grid-template-columns: minmax(0, 1fr); }
}
.ticket-trend-summary { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 16px; padding-block: 8px; color: #435069; font-size: 12px; }
.ticket-trend-summary > span:first-child { flex: 1 1 100%; color: #66758c; }
.ticket-trend-summary b { margin-left: 5px; font-size: 17px; color: #162033; font-variant-numeric: tabular-nums; }
.ticket-trend-details summary { min-height: 44px; display: flex; align-items: center; cursor: pointer; color: #075eb4; font-size: 12px; }
.ticket-trend-details summary::after { content: '⌄'; margin-left: auto; }
.ticket-trend-details table { width: 100%; border-collapse: collapse; font-size: 12px; font-variant-numeric: tabular-nums; }
.ticket-trend-details th, .ticket-trend-details td { padding: 8px; border-bottom: 1px solid #e4ebf4; text-align: right; }
.ticket-trend-details th:first-child { text-align: left; }
.ticket-trend-details summary:focus-visible { outline: 2px solid #0b6ff4; outline-offset: 2px; }

/* Report ownership is the primary date; calendar hours remain explicit. */
.ticket-report-context { display:grid; gap:5px; min-width:0; padding:12px 14px; background:#f2f5f8; border-radius:12px; color:#172b43; text-align:left; line-height:1.5; }
.ticket-report-label { color:#63758a; font-size:11px; font-weight:500; }
.ticket-report-heading { display:flex; align-items:center; flex-wrap:wrap; gap:7px; }
.ticket-report-heading > strong { font-size:18px; font-weight:750; font-variant-numeric:tabular-nums; }
.ticket-report-badge { padding:2px 7px; border-radius:6px; background:#fff1d5; color:#795213; font-size:11px; font-weight:650; }
.ticket-report-shift { font-size:12px; color:#526378; }
.ticket-report-actual { font-size:12px; color:#526378; font-variant-numeric:tabular-nums; white-space:normal; overflow-wrap:anywhere; }
.ticket-report-attribution { font-size:11px; color:#795213; }
.ticket-report-context.is-compact { padding:0; background:none; gap:3px; }
.ticket-report-context.is-compact .ticket-report-label { display:none; }
.ticket-report-context.is-compact .ticket-report-heading > strong { font-size:14px; }
.ticket-card > .ticket-report-context { margin-bottom:14px; }
:is(#detailReportContext,#appealReportContext,#resolutionReportContext) { margin-block:12px 16px; }
.ticket-priority-meta .ticket-report-context { grid-column:1 / -1; padding:0; background:none; }
.ticket-priority-meta .ticket-report-label,.ticket-priority-meta .ticket-report-actual { color:inherit; opacity:.85; }
.ticket-priority-meta .ticket-report-heading > strong { color:inherit; }
.ticket-status-card[aria-pressed="true"] { box-shadow:none; }
html .ticket-filter:hover,html .ticket-filter:focus { border-color:transparent; }
html :is(.ticket-nav-item,.mobile-module-nav > a,.mobile-bottom-nav > a,.ticket-filter,.ticket-status-card):focus { outline:none; box-shadow:none; }
html :is(.ticket-nav-item,.mobile-module-nav > a,.mobile-bottom-nav > a,.ticket-filter,.ticket-status-card):focus-visible { outline:2px solid #818b98; outline-offset:-3px; }